by smallbizbee
Whatever the business and Careers you run and whatever position you currently occupy, you should always keep in mind that you are working in a team. Teamwork is one of the keys to success in any kind of business and there is a lot to learn. Looking back at my 2,5 year experience of work in Customer Service at one web-hosting company I now clearly realize many things, some of which I would like to share with you.
1) Start With Yourself
When you are being criticized by your management or just see that something is going wrong about the business you are working in – try to think what you can personally do to make the things better. Sure, you should not blame yourself for all the problems, but there is always room for improvement.
When you are being criticized by your management or just see that something is going wrong about the business you are working in – try to think what you can personally do to make the things better. Sure, you should not blame yourself for all the problems, but there is always room for improvement.
2) No “I” or “Me” – Just “We” and “Us”
There is no place for egoism in any team. Overestimated ambitions and selfish approach may ruin everything. Therefore, any time some organizational questions are being discussed, you should first think what profit it might bring to your team, not to you personally – even if it is not going to coincide with your own interests.
There is no place for egoism in any team. Overestimated ambitions and selfish approach may ruin everything. Therefore, any time some organizational questions are being discussed, you should first think what profit it might bring to your team, not to you personally – even if it is not going to coincide with your own interests.
3) Your Team is Wider Than You Think
Sometimes people, who work in a big company, forget about other departments. They consider their home department to be their only team and work within it only. This is a mistake, no one should make – the Team is always wider – it involves everyone and makes everyone take as much care as possible of their business. You should communicate and co-operate with other departments members actively, since it is a common responsibility and success you share.
Sometimes people, who work in a big company, forget about other departments. They consider their home department to be their only team and work within it only. This is a mistake, no one should make – the Team is always wider – it involves everyone and makes everyone take as much care as possible of their business. You should communicate and co-operate with other departments members actively, since it is a common responsibility and success you share.
4) Gain Knowledge – Share Knowledge
If the company’s policy gets changed overnight – I’m not sure each team member will learn it at once. If you find out anything new regarding your company, your target market, your competitors – share this knowledge, so that there were no surprises. Such fast propagation of news may very well encourage new ideas – isn’t it what you need?
If the company’s policy gets changed overnight – I’m not sure each team member will learn it at once. If you find out anything new regarding your company, your target market, your competitors – share this knowledge, so that there were no surprises. Such fast propagation of news may very well encourage new ideas – isn’t it what you need?
5) Do Not Hide Your Mistakes
To err is completely human, so you should not be afraid of the mistakes you may make and of course, you should never hide them. Each mistake you make saves everyone else from repeating it – this is the very case, when you should consider team profit higher than yours. Such lessons do improve team knowledgebase and highlight weak points.
To err is completely human, so you should not be afraid of the mistakes you may make and of course, you should never hide them. Each mistake you make saves everyone else from repeating it – this is the very case, when you should consider team profit higher than yours. Such lessons do improve team knowledgebase and highlight weak points.
6) Impersonalize
Whatever your relationship with colleagues is, you should always take everything impersonal. Being good or not that good person and being good or not that good worker are different things – and you should always keep this difference in mind. When a worker makes a mistake, you shouldn’t think of what a nice guy he is – there was an issue and you have to make sure it will not reoccur… and vice versa – if a person you do not like much deserves appreciation – you should appreciate him or her – because you appreciate the work your colleague did.
Whatever your relationship with colleagues is, you should always take everything impersonal. Being good or not that good person and being good or not that good worker are different things – and you should always keep this difference in mind. When a worker makes a mistake, you shouldn’t think of what a nice guy he is – there was an issue and you have to make sure it will not reoccur… and vice versa – if a person you do not like much deserves appreciation – you should appreciate him or her – because you appreciate the work your colleague did.
7) Go Informal
Schools, colleges, offices… people express themselves only partially in such formal places. If you want to co-operate with your colleagues more tightly and productively, you should understand each other better. This is where corporate parties come in handy – informal atmosphere makes its business – you start feeling more open and see others feeling the same – perfect time for making friends and learning each other closer… Next day is not the hangover, what you are going to feel – you are going to feel trusting others more and being more trusted.
Schools, colleges, offices… people express themselves only partially in such formal places. If you want to co-operate with your colleagues more tightly and productively, you should understand each other better. This is where corporate parties come in handy – informal atmosphere makes its business – you start feeling more open and see others feeling the same – perfect time for making friends and learning each other closer… Next day is not the hangover, what you are going to feel – you are going to feel trusting others more and being more trusted.
8) Build Your Own Team Within The Team
This may sound funny, but this is exactly what you should do. Many minor tasks require sub-grouping. Do not wait for someone to choose you – be a volunteer and pick your own A Team, you are going to trust most and be proud of. Your leadership will be noticed and who knows… maybe one day you get your promotion.
This may sound funny, but this is exactly what you should do. Many minor tasks require sub-grouping. Do not wait for someone to choose you – be a volunteer and pick your own A Team, you are going to trust most and be proud of. Your leadership will be noticed and who knows… maybe one day you get your promotion.
9) Stay Protective
If you are fine with acknowledging your own mistake, try yourself out in taking the team’s blame on you solely. And it is not acting like a hero – if you a capable of doing it, it means that your conscious is team-oriented, that you will never hide behind the new guy’s back or assign someone else’s achievements.
If you are fine with acknowledging your own mistake, try yourself out in taking the team’s blame on you solely. And it is not acting like a hero – if you a capable of doing it, it means that your conscious is team-oriented, that you will never hide behind the new guy’s back or assign someone else’s achievements.
10) Run a “Turn a Blind Eye” Test
A team is then perfectly built, when each its member can carry out the assigned tasks without delays, being under no control. If you are a manager, a team leader, or just one of the most active workers, you can temporarily step aside to watch the things being done without supervision. If everything is fine and your team does what you expected from each of its member, you will see problems being solved on their own – isn’t it a miracle? No, it is your achievement – the result of your brilliant work, which you should keep up.
A team is then perfectly built, when each its member can carry out the assigned tasks without delays, being under no control. If you are a manager, a team leader, or just one of the most active workers, you can temporarily step aside to watch the things being done without supervision. If everything is fine and your team does what you expected from each of its member, you will see problems being solved on their own – isn’t it a miracle? No, it is your achievement – the result of your brilliant work, which you should keep up.
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